Frequently Asked Questions
Everything you need to know about your Dansko experience.
How do I determine my correct size in Dansko shoes?
Dansko shoes follow European (EU) whole sizes. For our iconic clogs, you should have a pinky-finger's width of space between your heel and the back of the shoe to allow for natural heel lift while walking.
What is your return policy for online orders?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure the soles are clean and the items are in resalable condition to receive a full refund.
How long will it take for my order to ship?
Standard shipping typically processes within 1-2 business days. Once shipped, your order should arrive within 3-7 business days depending on your location within the continental United States.
Are Dansko shoes slip-resistant?
Many of our professional styles are designed with slip-resistant outsoles that meet or exceed SATRA standards. Please check the specific product description for the 'slip-resistant' designation.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and its territories. We recommend checking our store locator for international retail partners in your region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.